Order failed to deliver:
If your order failed to deliver to the address provided we will reach out to you that your order is being returned by the shipping carrier. In order to reship the order, please confirm your address. We will send you an invoice for additional shipping cost.
We are happy to exchange the product for a different size, only when you have notified us within 3 days after delivery. Item(s) must be returned in brand new condition and in original packaging. A $5 restock fee will apply for each item that is returned. Buyer will also be responsible to cover all shipping cost associated with the exchange.
Order lost in transit:
1. Make sure package is actually lost in transit.
- If you see limited or no entries in the tracking log, the package was most likely lost in transit.
2. Confirm your shipping address.
- If your address is correct and your package hasn't arrived, then we recommend getting in touch with your local post office to see if your order is there. You can also check in with your neighbors to ask if they might have seen your package.
- If your address is incorrect and package is returned to us, please refer to Order Failed to Delivery.
3. If order is proven to be lost and address was correct, we will gladly send a replacement.
Order marked delivered but you haven't received it:
We're sad to hear that you haven't received your order yet. Our team will check the shipment's status and verify that the carrier has marked it as delivered. We recommend you inquire if any additional details were left the by local post office. Please note that we don't cover refunds due to carrier errors. Often times packages are left in an unexpected location like incorrect mailboxes, on porches.
PND will submit a lost package request via the USPS website. We kindly request your patience while we do our best to locate your package.